Terms and Conditions

Terms and Conditions

Welcome to Doknah, and thank you for visiting our website.

We would like to inform our valued customers that using our website or completing any purchase constitutes explicit acknowledgment and acceptance of the terms and conditions outlined below. If you do not agree to these terms, please refrain from using the website or making any purchases.

Doknah Perfumes and Oud reserves the right to modify, update, add, or remove any part of these terms and conditions at any time without prior notice. Such changes become effective immediately upon publication on the website. Continuing to use the website after any changes are published constitutes explicit acceptance of the revised terms.

1. Buyer Protection

  • If a customer purchases a product but does not receive it, or receives a product whose value differs significantly from its description, the customer must notify Doknah Perfumes and Oud within 48 hours of receipt (or the expected delivery date in the event of non-delivery) so that the case can be investigated.
  • Customers must inspect their orders upon delivery and verify the product's condition and conformity with the order.
  • Orders within the Kingdom of Saudi Arabia are shipped within 2 to 7 business days through approved shipping companies. Shipment tracking is available through the shipping company's website.

2. Privacy Policy

At Doknah, we place the utmost importance on your privacy and are committed to protecting your personal data and using it only for the purposes outlined in this policy.

Data We Collect

  • When creating an account or placing an order, we may collect the following information: name, gender, email address, mailing address, shipping address, phone number, and payment information.
  • This information is used to process orders, manage accounts, facilitate payments, improve the user experience, and communicate with customers regarding their orders or promotions.
  • Names and addresses may be shared with shipping companies solely for the purpose of delivering orders.
  • Customers may unsubscribe from marketing messages at any time.

3. Membership Eligibility

  • Individuals whose memberships have been suspended are not eligible to register again.
  • Each individual or business entity may register only one account.
  • Users registering under a business name confirm that they have the legal authority to do so.

4. Accounts and Registration Obligations

  • Users are fully responsible for all activities conducted through their accounts.
  • Users must maintain the confidentiality of their login credentials and must not share them with any third party.
  • Doknah shall not be held responsible for account misuse resulting from the user's negligence.

5. Purchases

  • Doknah reserves the right to accept, reject, or cancel any order if discount codes or coupons are used outside the scope of the applicable terms and conditions or are misused, if stock is unavailable, if a pricing error occurs, or if fraudulent activity is suspected.
  • If an order is canceled, the customer will be notified, and any amount paid will be refunded, where applicable.
  • Doknah strives to provide accurate product descriptions. In the event of a discrepancy, returns or exchanges may be processed in accordance with the applicable policy.

6. Shipping and Delivery Policy

  • Orders are shipped after successful completion of the payment process.
  • Delivery within the Kingdom of Saudi Arabia takes 3 to 10 business days, depending on the geographical location.
  • Orders are shipped through approved carriers, such as Aramex and Naqel. Doknah reserves the right to change the shipping company when necessary.
  • Cash on delivery is available in selected cities within the Kingdom. Collection fees may apply according to the shipping company's charges.
  • International shipping requires additional fees, which are the customer's responsibility.
  • If an order cannot be delivered or collected for reasons attributable to the customer, the customer will be responsible for any additional reshipping fees incurred.

7. Intellectual Property Rights

All website content, including text, images, logos, designs, and software, is the exclusive property of Doknah Perfumes and Oud. No content may be used or reproduced without prior written permission.

8. Disclaimer

The website and its services are provided "as is," without express or implied warranties. Doknah shall not be held liable for any damages arising from the use of the website or the inability to use it.

9. Electronic Communications

Users agree to receive notifications and communications electronically via email or through the website. Such communications shall be considered legally valid.

10. Entire Agreement

These terms and conditions constitute the entire agreement between the user and Doknah and supersede any previous agreements or communications.

11. Language and Governing Law

  • Arabic is the official language governing the interpretation of these terms and conditions.
  • This agreement is governed by the laws and regulations of the Kingdom of Saudi Arabia, and the courts of Saudi Arabia shall have jurisdiction.

12. Current Promotions Policy

  • Current Offer: When purchasing two perfumes, the customer receives two additional perfumes of their choice free of charge.
  • Discount codes do not apply to discounted products.
  • Products Excluded from the Offer: All bundles and sets, the Elite and Royal collections, musk oil, sprays, and incense products.
  • Free Shipping: Available on orders with a total value of SAR 296 or more.
  • All promotions are valid for a limited time and are subject to the applicable terms and conditions.