Returns and exchanges are available for all Doknah products, provided that the product condition requirements are met, except for the following items:
Returns: Within 48 hours of receipt, provided that the product remains unopened and is in perfect condition.
Exchanges: Within 72 hours of receipt, provided that the product is in good condition and there is a clear reason for the exchange.
1. In-Store Purchases
Customers must visit the branch where the purchase was made and present the original receipt.
2. Online Store Purchases
Returns must be requested within 48 hours of receiving the order.
If an order is canceled after it has been dispatched for delivery, or if a return or exchange is requested, the customer is responsible for the full shipping costs for both delivery and return. The return shipping fee is SAR 40.
3. Delivery Address
If the customer enters incorrect delivery address details and does not notify customer service of the correction until the order is already out for delivery, the customer will be responsible for all additional shipping costs incurred to redeliver the order to the correct address.
4. International Shipping
The customer is responsible for all customs duties and any additional fees imposed by the regulations of the destination country.
For In-Store Purchases: Present the original receipt and visit the relevant branch directly.
For Online Purchases: Contact our customer service team at 0595554469 or through the store's official email address.
